Help

How do I pay for my order?

Prepayment is required for all new Iconex customers. For your convenience, Iconex accepts Visa, MasterCard, and American Express as forms of payment. An open account billing option may also be available. All orders are subject to the Terms and Conditions of the Iconex Order Acceptance Policy. For more information, call us at 1-888-979-8627.

Is it safe to use my credit card online?

Yes, Iconex takes security very seriously and is a proud member of the Online Privacy Alliance. To ensure that credit data is secured, we use the most advanced technologies to encrypt personal and credit card data before it is sent over the Internet to Iconex for processing.

What is your return policy?

Your complete satisfaction is important to us. If for any reason you are not satisfied with an item, please call us for return instructions within 30 days of receipt. We will cheerfully exchange the product, issue you a credit, or refund your money.

Do I need to register to purchase an item from Iconex?

Yes, to provide you with the most convenient shopping experience possible, we require you to register through our easy to use registration process. This process has been streamlined to ensure we collect the minimum amount of information to supply you the products you need to help run your business.

Do you ship outside the United States?

While we are excited about our organization's growth in many regions around the world, at this time we can only fulfill orders originating in and shipping to addresses within the United States.

How do I find a product on the website?

You can locate products through the search feature or you can browse products by product category. Our search feature allows you to enter one or more words which will be compared to a list of keywords for each product. This comparison produces a list of products which match the keywords.

You can search for products by product category (e.g. inking, paper rolls, laser cartridges). Simply select the categories link at the top of the page and a list of product categories will be displayed. From the list of product categories choose the one which best describes the product you need.

Does Iconex offer specials or promotions?

Yes, Iconex offers specials on a variety of products on the website. These specials change on a regular basis and are only offered for online purchases.

How do I learn more about Iconex?

We encourage you to visit us at www.iconex.com. At this site you'll learn more about our organization, you'll see press releases and our solution offerings in the marketplace.

Who do I call if I have a question?

Please call 1-888-979-8627 from Monday - Friday, 8:00am - 5:00pm EST and our customer service staff will be happy to answer any questions you have related to your order and our products and services.