Shipping and Returns

Shipping Policy

Most stock items ordered by 1:00 EST ship within 48 hours. We will let you know if an item is on backorder. We ship UPS/RPS whenever possible for speed and economy. If required, we will provide next day or second day delivery for an additional charge. We cannot deliver to a PO Box. Please include your street address for prompt delivery of your merchandise.

Return Policy

Returns initiated for reasons outside of the applicable Manufacturer’s Warranty might occur for several reasons. Some examples of returns outside of the Manufacturer’s Warranty include, but are not limited to:

• Incorrect product delivered
• Incorrect product ordered
• Duplicate orders

To initiate a return, send an email, no more than three (3) business days after the delivery of the product, to customer care at RETURNS@ICONEX.COM using the phrase RETURN REQUEST in the subject line; include in the body: 1) proof of purchase, 2) a detailed reason for the return, and any 3) supporting documentation (i.e. pictures etc.).

Using the return authorization number as a reference, send the RMA documents and the defective product to the attention of “RETURNS” to the original shipping address, or the address provided by Customer Care.

Within 10 (ten) business days of its receipt of the RMA documentation and product, Iconex may – in its sole discretion – issue a credit memo reimbursing the purchase price of the returned goods, return shipping, and/or ship replacement products, where appropriate1. All return requests are subject to a 20% restocking fee, which will be deducted from the value of the return credit memo.

Unless modified by mutual consent of both parties via a written master service agreement or scope of work, the remedies afforded in this section are the only remedies available for returned products. Iconex expressly rejects all unilateral delay in payment of or reduction of invoice totals as a result of product returns.